SOFTWARE CONVERSION

To serve you better, we converted to all-new banking software November 1, 2020. Easily learn about our new products and services by viewing videos and trying-out click-thru demos on our DEMOS page. Share Advantage thanks our Members for your continued membership, support, and patience as we work to grow our products & services. Our staff has been diligently working to bring these new products to you and training hard to assist you through this banking software conversion.




NEW & IMPROVED ONLINE BANKING

HIGHLIGHTS:

  • VISA Credit Card - View your credit card balance, due date, transaction history, and make payments all within your online banking without having to link away to another website
  • Stop Payment request - Now, easily request a Stop Payment within your online banking (fees apply; see our Cost Recovery Fee Schedule)

Members with a Checking Account can enroll in our new Bill Pay to use:

  • Bill Pay - Pay bills without giving your account information. Eliminate the need to purchase checks
  • Financial to Financial Transfer - Pull from and send money to your accounts at other Financial Institutions (fees may apply)
  • Pop-money - Send to or request money from friends electronically using only their email address or cellphone number registered with pop-money. Funds are sent directly from and deposited directly into your account. All without exchanging account information. (fees may apply)



NEW & IMPROVED MOBILE APP

HIGHLIGHTS:

  • Mobile Banking & Mobile Deposit combined
  • Images of Personal Checks written off your account will now be viewable in the app
  • After your first login, you will have the option to choose an alternate login verification method. Fingerprint ID or Face Recognition (Determined by your phone's capability)
  • Set alerts and push notifications

Members with a Checking Account can enroll in our new Bill Pay system within our new Online Banking to use:

  • Bill Pay - Pay bills without giving your account information. Eliminate the need to purchase checks
  • Pop-money - Send to or request money from friends electronically using only their email address or cellphone number registered with pop-money. Funds are sent directly from and deposited directly into your account. All without exchanging account information. (fees may apply)

Available for FREE in Google Play & Apple App stores on TUESDAY, NOVEMBER 3rd. Search SACU or Share Advantage.



Card Valet Icon

CARD VALET APP

HIGHLIGHTS:

  • Secure your DEBIT & CREDIT cards in one App
  • Set alerts, restrictions and turn your card(s) on & off

Available for FREE in Google Play & Apple App stores

IMPORTANT NOTE TO MY MOBILE MONEY USERS: As of September 14, 2020, the My Mobile Money App no longer worked to secure your DEBIT Card. To ensure your security settings on your debit card continue, you will need to add your debit card and your alerts & restrictions to the CardValet App. Advisement on this change was sent out at the end of August and again in September.


COMING SOON... MOBILE WALLET

We are excited to announce we are working on adding the ability for our DEBIT Cards to be used in your mobile wallet. Watch our website, our Facebook, and your email for an alert to its coming availability.

DEBIT Cards will work with the following mobile wallet providers:

Google Pay and Apple Pay coming soon



FAQs

CONVERSION

Q: Who should I contact if my DEBIT or CREDIT Card is lost, stolen, or has fraudulent charges on it? A: DEBIT Card issues call 1-833-462-0798 (Lost/Stolen, Fraudulent Charges, Card Blocks/Returning suspected fraud call, fraud disputes). CREDIT Card issues call 1-855-650-7809 (Lost/Stolen, Returning suspected fraud call, Billing Disputes, Payment Options).

Q: Will I be issued a new debit or credit card and PIN? A: No, all debit & credit cards and their PINs will remain the same.

Q: How will I receive my October statement? A: All Members --including e-statement users-- will receive a paper statement for October FREE of charge. You can expect to see your October statement in the mail sometime during the first two weeks of November. Postal delays may occur. Included will be enrollment instructions for the new online banking ON or AFTER TUESDAY, NOVEMBER 3rd.

Q: Will I need to update my direct deposit(s)? A: No. Your payroll or social security direct deposits will not need to be updated.

Q: Will the conversion impact automatic ACH/Electronic withdrawals taken directly from my account for my bills and other items? A: No. We do not anticipate any interruptions in your normal ACH/Electronic withdrawals taken directly from your account. (Ex: Netflix) (Bill Pay is not an ACH/Electronic withdrawal)

Q: Will the conversion impact my Bill Pay? A: Yes. Unfortunately, your Payees & their information will not convert to the new Bill Pay system. BEFORE THURSDAY, OCTOBER 29th, you will need to document your Payees & their information. From October 29th and until you complete the required enrollment in our new Online ON or AFTER TUESDAY, NOVEMBER 3rd, you will need to make an alternative payment plan for any bills you would have paid with Bill Pay. Once enrolled in the new Online Banking, you will need to enter your Payees & their information into the new Bill Pay system. IMPORTANT: To use our new Bill Pay system, your membership will require a Checking Account. We sincerely apologize for this inconvenience.

Q: Will this conversion impact my loan? A: No. The conversion will not impact your existing loan terms and we do not anticipate any interruption to your automatic scheduled loan payments.

Q: Will I still be able to access the CREDIT Card website at https://onlineaccessplus.com/oa/myshareadvantage/ ? A: Yes. Plus, once you enroll in the new Online Banking ON or AFTER TUESDAY, NOVEMBER 3rd, you will also be able to see your credit card balance, transaction history, and make payments all within the new Online Banking. The separate credit card website (above) will continue to be available to obtain your credit card statements, see a more detailed history, link your accounts at other financials to make payments, perform balance transfers, and enroll in e-statements.

Q: Will my old e-statements show in the new Online Banking? A: Yes. Though, no e-statement will be issued for the month of October. All Members --including e-statement users-- will receive a paper statement for October FREE of charge. You can expect to see it in the mail sometime during the first two weeks of November. Postal delays may occur. Included with the October statement will be enrollment instructions for the new online banking ON or AFTER TUESDAY, NOVEMBER 3rd.

Q: Will Share Advantage's routing number change? A: No. 291973645

Q: Are accounts safe and secure? How safe is this transition? A: Yes, accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always priority one. The new system uses the latest advances in data security. In addition, your funds are federally insured by the National Credit Union Administration.

Q: Will my personal information be safe and secure? A: Yes, we will continue to maintain the industry best practices and keep member security top of mind throughout the conversion. Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information. For peace of mind, we encourage you to review statements before and after conversion.

NEW PRODUCTS

Q: A lot of new products are coming... How can I easily & quickly learn more about them? A: View a new, growing library of VIDEOS & CLICK-THRU DEMOs for our new products on our DEMOs page.

Q: When and how do I access the new Online Banking? A: ON or AFTER TUESDAY, NOVEMBER 3rd... If you are a current/previous online banking user, you will need to login with the New Online Banking Login Instructions above. If never enrolled in our previous online banking, complete enrollment in our new online banking by clicking "First time User? enroll in online banking".

Q: When and how do I access the new Mobile App? A: ON or AFTER TUESDAY, NOVEMBER 3rd... Current/previous Online Banking Users will need to login into the new online banking first using the New Online Banking Login Instructions above. If never enrolled in our previous online banking, complete enrollment in our new online banking first by clicking "First time User? enroll in online banking". After accessing our new online banking, download and log into our new & improved mobile app with your newly created Logon ID & Security Code. App available for FREE in Google Play and Apple App stores; search SACU or Share Advantage.

Q: What if I do NOT know my Member Number which is required to access the new online banking? A: Please refer to past receipts, statements, or loan paperwork for your member number. For security purposes, we DO NOT give Member Numbers over the phone. Your member number would be in the format of: 123456 (excluding any account suffix attached like S1, S4, L2). If you are unable to find your member number, you will need to present your Photo ID at one of our offices and request it.

Q: Will my DEBIT card now work in a mobile wallet? A: Coming soon... your debit card will work in your Google Pay or Apple Pay mobile wallet. Watch our website and your email for its availability notice.

Q: How can I set alerts and restrictions on my DEBIT Card and CREDIT Card? A: DEBIT & CREDIT Cards can be secured using the CardValet App. You can set alerts, restrictions, and turn your card on & off. Available for FREE in Google Play and Apple App Stores.

Main Office
2502 Maple Grove Rd.
Duluth, MN 55811

Phone
(218) 722-5931

Fax
218-740-3080

 Map

Essentia Office
407 E 3rd St. Suite 0210
Duluth, MN 55805

Phone
(218) 740-2244

Fax
218-786-7229

 Map

West Duluth Office
4918 Grand Ave.
Duluth, MN 55807

Phone
(218) 740-2222

Fax
218-740-2255

 Map

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